9 Email Marketing Metrics That Matter for Every iGaming Marketer

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Email marketing plays a crucial role in the iGaming industry, helping businesses attract and retain players, promote new games, and drive revenue. To maximize the success of your email marketing campaigns, tracking and analysing key performance metrics is essential. In this extended article, we’ll delve deeper into nine critical email marketing metrics that every iGaming marketer should monitor to optimize their campaigns and grow their business.

Open Rate

Open rate measures the percentage of recipients who open your emails. It’s an essential metric for gauging your subject lines’ effectiveness and the overall appeal of your messages. A low open rate may indicate that your emails are not capturing your audience’s attention or are being flagged as spam. To improve your open rates, experiment with different subject line styles, personalize your subject lines, and segment your email list to send more targeted messages.

Click-Through Rate (CTR)

CTR calculates the percentage of recipients who click on one or more links within your email. This metric is crucial for assessing the effectiveness of your email content and call-to-action (CTA). A low CTR may signal that your content is not engaging or relevant to your audience. To boost CTR, ensure your content is tailored to your subscribers’ interests, use clear and compelling CTAs, and test different email layouts and designs.

Conversion Rate

Conversion rate tracks the percentage of recipients who complete a desired action after clicking on a link in your email, such as registering for an event, making a deposit, or signing up for a bonus offer. This metric is critical for evaluating the overall success of your email marketing campaigns in driving revenue and user engagement. To improve conversion rates, optimize your landing pages, create targeted offers based on user behavior, and use email automation to send timely messages.

Bounce Rate

Bounce rate measures the percentage of emails that fail to reach their intended recipients, either due to temporary (soft bounce) or permanent (hard bounce) issues. A high bounce rate can harm your sender reputation and deliverability. Monitoring this metric can help you maintain a clean email list and identify any underlying issues. To reduce bounce rates, use double opt-in, regularly clean your email list, and ensure your email authentication protocols are in place.

Unsubscribe Rate

Unsubscribe rate calculates the percentage of recipients who opt-out of your email list after receiving a particular campaign. A high unsubscribe rate may indicate that your content is not resonating with your audience or that you’re sending emails too frequently. To keep your unsubscribe rate low, set clear expectations for your subscribers, segment your audience for more relevant content, and consider offering a preference center to allow subscribers to choose the frequency and type of emails they receive.

List Growth Rate

List growth rate is the net increase in subscribers to your email list over time, accounting for new subscriptions, unsubscribes, and bounces. A healthy list growth rate is essential for ensuring a steady stream of new prospects and maintaining long-term email marketing success. To increase your list growth rate, use multiple opt-in channels, create compelling lead magnets, and consider using referral programs to incentivize current subscribers to share your content.

Return on Investment (ROI)

ROI measures the revenue generated by your email marketing efforts relative to the associated costs, such as software fees, creative services, and list maintenance. Tracking ROI can help you identify the most profitable email marketing strategies and allocate resources effectively. To optimize your ROI, analyze your campaigns to determine the best-performing content, subject lines, and send times, and continually refine your email marketing strategy based on your findings.

9 Email Marketing Metrics That Matter for Every iGaming Marketer | InTarget
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Spam Complaint Rate

Spam complaint rate is the percentage of recipients who mark your emails as spam. A high spam complaint rate can damage your sender reputation and result in your emails being blocked or filtered by ISPs. Monitoring this metric can help you identify potential content, frequency, or targeting issues. To reduce spam complaints, ensure your emails provide value to your subscribers, maintain a consistent sending schedule, and make it easy for recipients to unsubscribe if they no longer wish to receive your messages.

Engagement Over Time

Engagement over time measures how your audience’s interaction with your emails changes over a given period. This metric can help you identify trends, such as increasing or decreasing open and click-through rates, and adjust your strategy accordingly. To maintain high engagement levels, continually test and optimize your email campaigns, track user behavior to inform your content strategy, and use automation to send timely and relevant messages based on triggers like user actions or inactivity.

Bonus Tip: Subscriber Lifetime Value (LTV)

While not a direct email marketing metric, understanding the lifetime value of your subscribers can provide valuable insight into the long-term profitability of your email marketing efforts. LTV is the total revenue a subscriber generates for your business over their entire relationship with your iGaming platform. By tracking LTV, you can better allocate resources to retain your most valuable subscribers and refine your acquisition strategies to attract high-value players.


By closely monitoring these nine email marketing metrics, iGaming marketers can gain valuable insights into their campaigns’ effectiveness, identify improvement areas, and optimize their strategies for maximum impact. Remember that continuous testing, analysis, and adjustment are crucial for staying ahead in the competitive iGaming landscape and achieving long-term email marketing success. By focusing on these key metrics, you’ll be well-equipped to make data-driven decisions that drive growth and enhance your iGaming platform’s profitability.


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